Neighbourhood Housing Officer

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Building relationships is at the heart of what we do. So it’s no surprise we’re so passionate about our people. After all, they’re just as passionate about the communities we serve.

We’re committed to becoming one of the most efficient providers of affordable housing and community investment services. And while we exist to put customers first, create opportunity and enthuse our customers, we also strive to create an ambitious, inclusive place to work, where we recognise that every single one of us makes a difference.

We have an opportunity for a highly motivated, innovative and adaptable individual, who is dedicated to providing high quality service to customers and partnership agencies. This role is for an initial term of 6 months, but will be reviewed and possibly extended at the end of that contract.

The ideal candidate will have excellent interpersonal & communication skills, as you will liaise effectively with customers, team members & external agencies. You will be required to provide a housing management service to a portfolio of properties across a geographic area of Staffordshire and Wolverhampton. Experience in general housing management is essential along with experience of managing contractor performance and estate management. The ability to provide a high quality service through being proactive, effective and customer focussed is an essential part of this role.

If you are able to work on your own initiative, then we would like to hear from you. In return, we offer a great reward package and opportunities for development.

All successful candidates will be subject to a Disclosure Barring Service check and costs will be met by Midland Heart.

If you are a disabled candidate and require a hard copy pack or a different format, for example large print, please contact the HR department on 0845 850 1020 ext 6555.

Please do read the role profile before you begin your application. CVs will not be considered, so please complete the application form in full.

Midland Heart aspires to be a digital organisation that minimises its impact on the environment. Wherever possible, we will conduct transactions digitally rather than by paper and ask that current and future employees share this commitment. Where required, we will support colleagues to be digitally enabled.