Resource & Planning Manager

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Building relationships is at the heart of what we do. So it’s no surprise we’re so passionate about our people. After all, they’re just as passionate about the communities we serve.

We’re committed to becoming one of the most efficient providers of affordable housing and community investment services. And while we exist to put customers first, create opportunity and enthuse our customers, we also strive to create an ambitious, inclusive place to work, where we recognise that every single one of us makes a difference.

An exciting opportunity has arisen for a Planning and Resource Manager to join the Customer Service Team.

As a Planning and Resource Manager, you must be effective with resource planning, forecasting and staff optimisation using relevant Workforce Management systems (Open Wave preferred but not essential) and Microsoft Office to include advanced Excel capability.  You will assess, plan and schedule staffing levels within the Customer Service Centre to ensure efficient use of resource and the delivery of excellent service.

The successful individual will have conceptual awareness, be outcome focussed, able to define causes of business problems and develop effective solutions to them by applying a systematic and analytic approach. They will also consciously consider and choose the most appropriate means of influencing to reach a specific outcome through effective working relationships for the long-term benefit of the organisation.

If you are a disabled candidate and require a hard copy pack or a different format, for example large print, please contact the HR department on 0845 850 1020 ext 6555.

Please do read the role profile before you begin your application. CVs will not be considered, so please complete the application form in full.

Midland Heart aspires to be a digital organisation that minimises its impact on the environment. Wherever possible, we will conduct transactions digitally rather than by paper and ask that current and future employees share this commitment. Where required, we will support colleagues to be digitally enabled.