Housing Management Team Leader

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Building relationships is at the heart of what we do. So it’s no surprise we’re so passionate about our people. After all, they’re just as passionate about the communities we serve.

We’re committed to becoming one of the most efficient providers of affordable housing and community investment services. And while we exist to put customers first, create opportunity and enthuse our customers, we also strive to create an ambitious, inclusive place to work, where we recognise that every single one of us makes a difference.

This is an exciting opportunity to join Midland Heart, as we embed our programme of change to ensure we remain Fit for the Future. We are seeking for exceptional individuals to lead our newly formed Housing Management Teams.

We have a Housing Management Team Leader vacancy in our People, Place and Customer Hub team.

Our Customer Hub aims to deal with as much as possible of our customers enquiries at the first point of contact, whether this be on the telephone, in person or online.

Our Place team are responsible for ensuring our properties and schemes are places where people want to live both now and in the future. We do this by ensuring our places are safe, clean and well maintained.

Our People team are responsible for dealing with complex issues relating to behaviour and the tenancy. This includes anti-social behaviour, safeguarding, other tenancy enforcement and detecting and preventing tenancy fraud.

For an informal discussion about these roles, please contact Sarah Clarke on 0845 850 1020 EXT 6100 or by email - Sarah.Clarke@midlandheart.org.uk.

If you are a disabled candidate and require a hard copy pack or a different format, for example large print, please contact the HR department on 0845 850 1020 ext 6555.

Please do read the role profile before you begin your application. CVs will not be considered, so please complete the application form in full.

Midland Heart aspires to be a digital organisation that minimises its impact on the environment. Wherever possible, we will conduct transactions digitally rather than by paper and ask that current and future employees share this commitment. Where required, we will support colleagues to be digitally enabled.