Dialler Income Officer

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Do you want to work for an organisation that makes a real difference to the communities that we support? If so, we have a fantastic opportunity for a Dialler Income Officer to join our Income Department at Bath Row.

Working as a Dialler Income Officer at Midland Heart you will be required to support the Rent Payment Officers by being the first point of contact for customers via telephone, email an SMS with low level arrears. Once the arrears have been raised then you will be responsible to generate outbound calls to follow up rent arrears and return all customer calls within an agreed timescale.

We are looking for people who:

• Are committed and customer focused
• Who has experience in negotiating and collecting debt/arrears
• Are able to offer outstanding customer service whilst achieving set targets and timescales.
• Be able to work using own initiative to resolve problems and have excellent organisational skills.
• Are knowledgeable in welfare reform and have experience in collecting rent

If you believe you have what we are looking for, then we would love to hear from you. 

In return we offer:

• A competitive salary which is regularly reviewed and benchmarked with the market
• 25 days holidays plus bank holidays rising to 30 days after qualifying period
• Company pension
• Childcare vouchers
• Shopping & leisure discounts
• Cycle to work scheme
• Regular tailored training & personal development plans

If you are a disabled candidate and require a hard copy pack or a different format, for example large print, please contact the HR department on 0845 850 1020 ext 6257.

Please do read the role profile before you begin your application. CVs will not be considered, so please complete the application form in full.

Midland Heart aspires to be a digital organisation that minimises its impact on the environment. Wherever possible, we will conduct transactions digitally rather than by paper and ask that current and future employees share this commitment. Where required, we will support colleagues to be digitally enabled.