Night Conciege

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We now have an exciting opportunity for a Reception/Night Concierge Worker to join our team at Lord Street, Wolverhampton. The service supports a wide range of client groups. You will be working primarily with people with physical disabilities and visual impairments but also includes a wide range of customers with acquired brain injury, Asperger’s, learning disabilities and mental health needs.

You will be required to:

• Be the first point of contact for all visitors, customers and telephone queries.
• Provide support to customers which may include personal care when needed.
• Maintenance and protection for the safety and security of the premises.

We are looking for people who have the:

• Ability to understand and follow customer’s individual care and support plans and risk assessments.
• Ability to maintain a clean and safe environment including carry out domestic tasks.
• Ability to support customers in an emergency.
• Ability to understand, follow Midland Hearts policies and procedures and ensure awareness of rights and responsibilities.
• Good communication skills, both oral and written.

If you are supportive, dedicated, customer focused and want to make a difference in your local community, then we would love to hear from you. 

In return we offer:

• A competitive salary which is regularly reviewed and benchmarked with the market
• 25 days holidays plus bank holidays rising to 30 days after qualifying period
• Company pension
• Childcare vouchers
• Shopping & leisure discounts
• Cycle to work scheme
• Regular tailored training & personal development plans
• Free Disclosure and Barring Service check

If you are a disabled candidate and require a hard copy pack or a different format, for example large print, please contact the HR department on 0845 850 1020 ext 5940.

Please do read the role profile before you begin your application. CVs will not be considered, so please complete the application form in full.

Midland Heart aspires to be a digital organisation that minimises its impact on the environment. Wherever possible, we will conduct transactions digitally rather than by paper and ask that current and future employees share this commitment. Where required, we will support colleagues to be digitally enabled.