Rent Payment Officer

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Joining us as a Rent Payment Officer in our Income Team, you’ll deliver a proactive and customer focused service, ensuring that rent and service charges are recovered in a timely and efficient manner.

As a Rent Payment Officer, you will:

• Pro-actively contact customers using a variety of contact methods in order to negotiate affordable repayment agreements, paying particular attention to personal circumstances and level of income
• Update and maintain computer records of recovery action taken on Northgate, including payment arrangement information and payment methods
• Visit customers in their home to provide rent related support and advice
• Represent Midland Heart in Country Court possession proceedings
• Conduct abandonment checks on properties
• Conduct property viewings and signing up new tenancies

As a Rent Payment Officer, you will have:

• Experience of working in an Income collection role or advisory role within a similar industry
• Experience of practically supporting customers to make a housing benefit, universal credit, or discretionary housing payment application
• A working knowledge of the welfare benefit system

Your role will include driving to the different patches we operate within so a driving license and access to a vehicle will be required within this role.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Click "Candidate Information" below for a full Role Profile.

In order to be considered for this position, we need you to submit a detailed CV and covering letter highlighting your transferrable experience in relation to the role. Your application will not be considered without both of these documents submitted.

Applications close at midnight on Sunday 10th April 2022; however, the advert may close earlier, dependent on the volume of applications received.

If your application is successful, we are looking to conduct interviews on Tuesday 20th April 2022. 

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.